Our Return policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged or wrong item.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@Royalcases.in or WhatsApp us on +91 7780844143 for more information.
Note – Please be informed that you have to pay for the return shipping fee. There is No Refund on Cash on Delivery (COD), you can only eligible for exchange with another product of the same price.
Requirements for Returns:
- Must include a valid original purchase order number from screenguards.co.in, purchases made outside of screenguards.co.in must contact their seller for returns.
- All returned products should be in the original packaging without any missing contents.
- Any returned products that are missing contents are subject to a minimum 30% restocking fee.
- If the product is used or has scratches, same cannot be accepted for return
- Return shipping will be at the buyer’s cost.
- Shipping and Handling fees are non-refundable for both ways.
- Refund processes could take up to 10 working days after the item is received.
- We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
You can only cancel your order if your order has not been shipped. We will refund the 100% amount in 5-7 working days. If the order has been shipped, you can still return the product withing 7 days, and 100% amount is refunded in 12 working days.
Don’t worry, if you ordered a wrong product / or want to exchange it
- Send us the picture of the product you got, pleases make sure it’s in original condition.
- Reverse Pickup will be done for free / or reimbursed if pickup is not available in your area.
- Shipping of the replacement product is also done for free.
- As soon as the product is picked up from you, we dispatch the replacement simultaneously (time to resolution reduced by 3 days).
We only replace items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 48 hours of delivery. If you need to exchange it for the same item, send us an email at support@Royalcases.in.